2023 ProductReview.com.au Pty. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Ticketek Australia you're a pathetic poor excuse for a company. Attend participate in, take part in, use, or be present at. Pleased to meet you, won't you guess my name? As it got closer to Christmas I started to worry, as they were to be presents. Safe, Fast and Verified IfYoudid not make reasonable alternative arrangements to Attend theBooking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. and subject to change at any time. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. There is no customer service centre you can call, just an automated voice call telling you to email. Why are there multiple listings for the same event at different prices? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. (Receipt required for Doctors note refund up to $100 or equivalent). I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Appalling service. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Further details in the disclaimer. I find the app difficult to navigate. Make a report to ACCC. Where You are the business owner or registered Director, or a member of Your family is. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Safe, Fast and Verified Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? A copy of the travel warning from the Government Agency. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). They haven't responded to my emails! Sell tickets directly from your Ticketek Account. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Proof that the passport has been reported to and cancelled by your Government Agency. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Conditions that are unpredictable and the event is more than two months in the future. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! The best person in the world. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Worst website and app I have ever used!!! This is not an insurance policy. Wife tested positive on 13th. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! What is the Ticketek Marketplace Terms and Conditions for? Abusive partner? I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. They are the shittest service in Australia. Sell tickets directly from your Ticketek Account. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. They rapidly charged my credit card, then didn't provide the tickets. Stick to Ticketmaster. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Budjerah: 6:00 6:30pm You may also wish to resell your tickets if you cannot use them. Where You have not been physically examined by a Doctor prior to the date of the Booking. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Hopeless website. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Privacy (data erasure request) Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Are there any age restrictions enforced on my event? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. A police report confirming details of the theft. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I received an error message after purchasing tickets. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Anyone can write a Trustpilot review. Why does Ticketek Marketplace charge fees? We use dedicated people and clever technology to safeguard our platform. They ended up rejecting my application for a refund and closing it down entirely. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Adverse weather with no Government Agency warnings not to travel. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. A copy of a notice from the examination body, school, college, university confirming the change of date. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Any translation of this document from English is for assistance and information only. A copy of the letter requiring Jury Service. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Press question mark to learn the rest of the keyboard shortcuts. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Ticketek is selling for the following venues only. We may consider other Emergency Circumstances at our discretion. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. No way to recover tickets. A copy of the notice of failure or disruption of the public transport. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Where documents can be replaced in advance of theBookingor on the day. I am trying to buy tickets but it says unable to lock the ticket. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. What will a Marketplace ticket look like? What to do?? Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Why is your site permanently unavailable. It goes against our guidelines to offer incentives for reviews. . Ive forgotten my password/My password has expired. This meant that I had to sit & concert was standing room only. Our integration means you can list tickets for resale directly from your Ticketek account. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Safe, Fast and Verified Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. We/Us/Our We are the Booking agent with whom You made the Booking. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Cannot add tickets to wallet. i spent 2 hours online and still didn't manage to secure tickets. I've bumped the ticket by responding as recently as January 2023. (Receipt required for Doctors note refund up to 50 or equivalent). For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Press J to jump to the feed. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Sell tickets directly from your Ticketek Account. means an unforeseen circumstance completely outside. Share. I'd be interested whether this is something the ACCC would be interested in. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. A doctor cannot be You or a member of Your family. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Emergency Services Police, Fire and Rescue Service or other Emergency Services. They do but its retarded. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Immediate household persons living together at the same permanent address. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Fuck that, what a joke of an optional extra. Voluntary relocation or where you are changing employer for a new role. Any temporary relocation for work must be for a period of at least 3 months. Safe, Fast and Verified Youmade an unsuccessful request for annual leave for the date of theBooking. I've purchased a ticket and my event is tonight! Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Would I ever get the tickets! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. failed the examination previously and had to re-sit. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Confirmation of failure or disruption of the public transport. A copy of the travel warning from the Government Agency. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Buy guaranteed tickets for sold out events at a fair price. 2023 Trustpilot, Inc. All rights reserved. Send them an inquiry many times and they are not answering! Buy guaranteed tickets for sold out events at a fair price. Ticketek wastes YOUR TIME like it doesn't matter. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Forcing people to own smart phones is not giving people choice and freedom. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . She made time to help & sort out the transfer of tickets to this area. Almost 90 days and still waiting for my refund back. I will NEVER buy tickets from this company again! Are Refundable tickets available through Ticketek Marketplace? It's the result of a monopoly. Therefore, it's impossible to speak to an actual person. Is it cheaper to book online or through a travel agent? Are Refundable tickets offered on Gift Voucher sales? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. means cancellation or significant delay of flight(s) which. You may also wish to resell your tickets if you cannot use them. I got tickets to a concert from ticketek that got cancelled of covid. There is no phone number, only an email which does not get answered. Why is this company even allowed to operate?????? This is not an insurance policy. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Safe, Fast and Verified If there is a financial failure of any Transport provider. If could give a minus 10 score I would. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace.

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